FAQ's

Shipping & Returns

Which countries do you ship to?

We currently ship to the USA, Australia, New Zealand, Canada, United Kingdom, Europe & Singapore. If your country is not available at checkout please email us via info@little-belle.com.

Customers are liable for all import taxes and duties if applicable.

What is your returns policy?

We want you to be 100% satisfied! We offer free returns and full refunds for full priced items within 14 Days of purchase.  Sale items can not be returned. Please email info@little-belle.com for returns.

How long does shipping take?

We ship our lamps internationally (excluding Canada) using DHL express. For metropolitan areas please allow 2-4 days, rural areas may take up to 10 days. Orders to Canada are sent via New Zealand post/Canada Post, please allow 3-10 days (We are unable to send via DHL as they charge very charges to calculate taxes). New Zealand orders are sent via Post Haste and can take 2-6 days.

 

Safety & Warranty

Are your lights safe to leave on all night?

Yes! Our lamps are made with our littlest customers in mind. Our bulbs are custom made and tested for photobiological risk. They are exempt from Blue light, UV, and infrared radiation so do not upset important sleep patterns! The material used in our bulbs and fittings are fire retardent and the bulbs are only 0.6w and never get hot. Our adapters are ETL certified and provide a safe 12v power supply. 

Do the lights come with a warranty?

Yes, all our lights come with a 24 month electrical warranty. 

 

Bulb & Adapter

How bright is the light?

Our bulbs are custom made and run on only 0.6w so are very power efficient and powered by a safe low voltage 12V adapter. The bulb has a warm gentle glow, just right for when little ones drift off to sleep or wake in the night. It is not bright enough to read by and is a true nightlight in every way.

How do i replace the bulb?

Little Belle bulbs are rated to last 15,000 hours so they last a very very long time! If a bulb ever does need to be replaced please email info@little-belle.

What type of adapter do they come with?

We send the power adapter which is suitable for your country. 

 

Please email info@little-belle.com for any questions!